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4 – Managing Switches
Downloading a Support File
59056-02 A 4-33
0
4.11
Downloading a Support File
The Download Support File menu option assembles all log files and switch
memory data into a core dump file (dump_support.tgz). This file can be sent to
technical support personnel for troubleshooting switch problems. The menu option
is not accessible (displayed) for switches that don't support the download support
file function.
To create a support file, do the following:
1. On the faceplate display, open the Switch menu, and select Download
Support File.
2. In the Download Support File dialog, click the Browse button to define a
location for the support file or type the path in the text field.
3. Click the Start button to begin the process of creating and downloading the
support file to your workstation. Observe the status in the Status area.
4. After the support file is saved to your workstation, click the Close button to
close the Download Support File dialog.
- SANbox 5200 Series 1
- Document Revision History 2
- Table of Contents 3
- Section 3 Managing Fabrics 4
- 59056-02 A Page v 5
- Section 4 Managing Switches 6
- Section 5 Managing Ports 7
- Page viii 59056-02 A 8
- Page x 59056-02 A 10
- User’s Guide 10
- 59056-02 A Page xi 11
- Page xii 59056-02 A 12
- Introduction 13
- JDOM License 14
- Technical Support 15
- Availability 15
- Training 15
- Contact Information 15
- 1 – Introduction 16
- 1-4 59056-02 A 16
- Section 2 17
- SANsurfer Switch Manager 18
- SANsurfer Management Suite 19
- SMS Installation for Windows 19
- 2-4 59056-02 A 20
- SMS Installation for Linux 21
- SMS Installation for Solaris 22
- 2-8 59056-02 A 24
- 59056-02 A 2-9 25
- 2-10 59056-02 A 26
- 59056-02 A 2-11 27
- SMS Uninstall 28
- Standalone Uninstall 29
- 2-14 59056-02 A 30
- 59056-02 A 2-15 31
- Using Online Help 32
- Faceplate 33
- Topology 33
- Menu Bars 34
- Topology Display Menu 34
- Faceplate Display Menu 35
- 2.10.1.3 36
- 2.10.1.4 37
- Tool Bar 39
- Fabric Tree 40
- Graphic Window 41
- Data Window and Tabs 41
- Working Status Indicator 41
- Using the Topology Display 42
- Switch and Link Status 42
- Selecting Switches and Links 43
- Topology Data Windows 44
- Using the Faceplate Display 45
- Port Views and Status 46
- Working with Ports 46
- Selecting Ports 46
- Faceplate Data Windows 47
- 2-32 59056-02 A 48
- Managing Fabrics 49
- Fabric Services 50
- Enabling SNMP Configuration 50
- Enabling In-band Management 50
- Fabric Tracker 51
- Saving a Version Snapshot 51
- Managing the Fabric Database 52
- Adding a Fabric 53
- Removing a Fabric 54
- Opening a Fabric View File 54
- Saving a Fabric View File 54
- Rediscovering a Fabric 54
- Deleting Switches and Links 55
- Replacing a Failed Switch 56
- Displaying Fabric Information 57
- Fabric Status 58
- Displaying the Event Browser 59
- Filtering the Event Browser 61
- Sorting the Event Browser 62
- Devices Data Window 63
- Active Zone Set Data Window 64
- Link Data Window 65
- Creating a Nickname 66
- Editing a Nickname 67
- Deleting a Nickname 67
- Exporting Nicknames to a File 67
- Importing a Nicknames File 68
- Zoning a Fabric 68
- Zoning Concepts 68
- Soft Zones 69
- Zone Sets 70
- Zoning Database 71
- Using the Zoning Wizard 72
- Managing the Zoning Database 72
- Editing the Zoning Database 73
- Interop Auto Save 76
- Default Visibility 77
- 3 – Managing Fabrics 78
- 3-30 59056-02 A 78
- Managing Zone Sets 79
- Creating a Zone Set 79
- Copying a Zone to a Zone Set 80
- Removing a Zone Set 81
- Managing Zones 81
- Creating a Zone in a Zone Set 82
- Adding Zone Members 83
- Renaming a Zone or a Zone Set 84
- Removing a Zone Member 84
- Changing Zone Types 85
- Managing Aliases 85
- Creating an Alias 85
- Adding a Member to an Alias 86
- Merging Fabrics and Zoning 87
- Zone Merge Failure 87
- Zone Merge Failure Recovery 88
- Managing Switches 89
- Managing User Accounts 90
- Creating User Accounts 91
- Removing a User Account 92
- 59056-02 A 4-5 93
- Modifying a User Account 94
- Switch Data Window 96
- 4 – Managing Switches 100
- Displaying Switch Information 100
- 4-12 59056-02 A 100
- 59056-02 A 4-13 101
- Paging a Switch 102
- Resetting a Switch 103
- Configuring a Switch 105
- Switch Properties 105
- Symbolic Name 106
- Switch Administrative States 106
- Domain ID and Domain ID Lock 107
- 4-20 59056-02 A 108
- Broadcast Support 109
- In-band Management 109
- Interop Mode for Zoning 109
- Legacy Port Address Format 110
- Timeout Values 110
- Network Properties 111
- IP Configuration 112
- Remote Logging 113
- NTP Client 113
- SNMP Properties 114
- SNMP Configuration 115
- SNMP Trap Configuration 116
- Archiving a Switch 117
- Restoring a Switch 117
- 4-30 59056-02 A 118
- Downloading a Support File 121
- 4-34 59056-02 A 122
- Installing Firmware 123
- Displaying Hardware Status 124
- Managing Ports 125
- Monitoring Port Status 126
- Displaying Port Types 126
- Displaying Port Speeds 127
- Port Statistics Data Window 129
- Port Information Data Window 132
- Configuring Ports 134
- Changing Port Speeds 136
- Changing Port Types 136
- I/O Stream Guard 137
- Scan Device 137
- Changing Port Symbolic Name 138
- Resetting a Port 139
- Testing Ports 140
- 5 – Managing Ports 141
- 59056-02 A 5-17 141
- Graphing Port Performance 142
- 59056-02 A 5-19 143
- 5-20 59056-02 A 144
- 59056-02 A 5-21 145
- Setting the Polling Frequency 146
- Displaying Graphs 146
- Customizing Graphs 147
- 5-24 59056-02 A 148
- Rescaling a Selected Graph 149
- Printing Graphs 149
- 5-26 59056-02 A 150
- Command Line Interface 151
- User Accounts 152
- Modifying a Configuration 153
- Commands 156
- Admin Command 158
- Alias Command 159
- A – Command Line Interface 160
- A-10 59056-02 A 160
- Config Command 161
- A-12 59056-02 A 162
- 59056-02 A A-13 163
- Create Support Command 164
- 59056-02 A A-15 165
- Date Command 166
- Feature Command 167
- Firmware Install Command 168
- Hardreset Command 169
- Help Command 170
- History Command 171
- Hotreset Command 172
- Image Command 173
- 59056-02 A A-25 175
- Lip Command 176
- Passwd Command 177
- Ping Command 178
- Ps Command 179
- Quit Command 180
- Reset Command 181
- Set Command 187
- A-38 59056-02 A 188
- Set Config Command 189
- 10-Gbps Ports: G 190
- 59056-02 A A-47 197
- A-48 59056-02 A 198
- 59056-02 A A-49 199
- A-50 59056-02 A 200
- Set Log Command 201
- A-52 59056-02 A 202
- 59056-02 A A-53 203
- Set Port Command 204
- Diagnostics 205
- Set Setup Command 206
- 59056-02 A A-59 209
- A-60 59056-02 A 210
- Show Command 211
- A-62 59056-02 A 212
- A-68 59056-02 A 218
- 59056-02 A A-69 219
- A-70 59056-02 A 220
- 59056-02 A A-71 221
- A-72 59056-02 A 222
- 59056-02 A A-73 223
- A-74 59056-02 A 224
- 59056-02 A A-75 225
- Show Config Command 226
- 59056-02 A A-77 227
- A-78 59056-02 A 228
- 59056-02 A A-79 229
- Show Log Command 230
- 59056-02 A A-81 231
- A-82 59056-02 A 232
- Show Perf Command 233
- A-84 59056-02 A 234
- 59056-02 A A-85 235
- Show Setup Command 236
- 59056-02 A A-87 237
- A-88 59056-02 A 238
- Shutdown Command 239
- Test Command 240
- Uptime Command 243
- User Command 244
- 59056-02 A A-95 245
- A-96 59056-02 A 246
- Whoami Command 247
- Zone Command 248
- 59056-02 A A-99 249
- A-100 59056-02 A 250
- 59056-02 A A-101 251
- Zoneset Command 252
- 59056-02 A A-103 253
- Zoning Command 254
- A-106 59056-02 A 256
- 59056-02 A A-107 257
- A-108 59056-02 A 258
- Glossary 259
- Glossary-2 59056-02 A 260
- 59056-02 A Glossary-3 261
- Glossary-4 59056-02 A 262
- 59056-02 A Index-1 263
- Index-2 59056-02 A 264
- 59056-02 A Index-3 265
- Index-4 59056-02 A 266
- 59056-02 A Index-5 267
- Index-6 59056-02 A 268
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